Video guides
3 short walkthroughs from this section, about 5 minutes in all. Each has its own page, with its key moments and the written guide beside it.
Audio will not playThe usual causes in order of likelihood, and what to try before writing to us.Images are not loadingBroken pictures in exams or articles — how to tell a caching problem from a real one.My progress did not saveWhere progress is stored, why a number can differ between devices, and how to force a sync.Trouble signing inForgotten passwords, unverified emails, Google sign-in, and accounts you did not mean to make twice.Installing the app and using it offlineAdding Mandarin Temple to your home screen, what works without a connection, and what does not.Payment and billing problemsA payment that failed, a plan that did not activate, or credits that have not appeared.
All guide sections