Troubleshooting · video guide

My progress did not save — video guide

Where progress is stored, why a number can differ between devices, and how to force a sync.

Presented by Jason, Mandarin Temple's AI tutor · 1:34

Captions are part of the picture, under Jason. The full transcript is below.

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Hi, I’m Jason, Mandarin Temple’s AI tutor. If your progress didn’t save, here’s how to find out why, and where it’s kept.
First, are you signed in? Here the top right says Sign in, and the red bar invites you to start learning: you’re signed out.
You can still read this free lesson signed out, and its sections still tick off, like Understanding here, with XP too.
But signed out, it stays in this browser only. As the bar at the bottom says, your progress is kept once you have an account.
Signed in, your account appears at the top right instead, and the red bar holds your own dashboard: Daily, Stats, Calendar and Guide.
Now each section you finish is saved to your account straight away. Here’s Understanding again, ticked off in the contents bar.
Open the same lesson in another browser, signed in to the same account, and Understanding is already ticked: the record is on your account.
Each section counts once. Read it again and it’s still useful practice, but no new XP is added, so your total stays put.
If a section you finished still isn’t ticked, reload the page. If it’s still missing, tell us which section of which lesson.
Sign in before you start, and every section you finish is kept on your account.

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My progress did not save

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