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Pro & credits

Trials, renewals and cancelling

shì bàn gōng bèi — “Half the effort, twice the result”

How the trial works, when you are charged, and how to cancel without losing your progress.

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Trials, renewals, cancelling and what happens to your credits at each point. The short version: a trial is seven days and once per account, credits are added rather than reset, and cancelling re-locks content without deleting anything you did.

The seven-day trial

Paid learner plans start with a free trial of up to 7 days. You give card details at the start, nothing is charged during the trial, and cancelling costs nothing. Cancelling ends the trial straight away rather than running it to the end date, so seven days is a maximum rather than a guarantee — your plan drops back to Free and the trial AI allowance is returned at that moment.

A trial is once per account. Cancelling and re-subscribing later goes straight to a paid subscription.

What happens each month

  1. The invoice is paid — On the same date each cycle, by the card on file.
  2. Credits are added — 1,500 on Pro, 12,000 on Pro Plus — added to your balance, not replacing it. An unspent month carries forward.
  3. Nothing else changes — Content access, progress and settings are untouched by a renewal; it is the credit top-up that is the event.

Yearly plans work the same way at a yearly price — Pro is $99 against $180 paid monthly, a saving of 45%, and Pro Plus is $149 against $324, a saving of 54%.

Cancelling

You keep everything until the end of the period you have already paid for. After that, the paid content re-locks and the account reverts to free.

What you do not lose: progress, XP, streaks, badges, flashcard scheduling, your study plan, and any credits still on your balance. Cancelling closes a subscription, not an account.

Upgrading and downgrading

Both work in either direction. Upgrading grants the new plan’s allowance; downgrading keeps the credits you already have and re-locks whatever the lower tier does not include.

Credits already on your balance are yours regardless of the plan you are on. Dropping from Pro Plus to Pro does not take back the difference.

How payment is handled

Through Stripe. Card details go to them directly and are never stored on our servers — we hold a reference to a customer, not a card number.

Invoices, receipts and the card on file are all managed from your account’s billing area.

Common questions

Up to seven days, once per account. Cancelling costs nothing — and it ends the trial there and then, rather than letting it run to the end date.

Continue learning

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