WEBVTT - Trouble signing in — Mandarin Temple guide

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Hi, I’m Jason, Mandarin Temple’s AI tutor.

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Can’t get into your account?

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Here’s what to check, starting with the most common causes.

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To sign in, select Sign in at the top right of any page.

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The sign-in window opens over the page you’re on.

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If your email or password isn’t
accepted, try your other addresses.

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Invited by a tutor or a school?

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Use the address the invitation went to.

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Made your account with Google?

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Use the Google button.

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It finds your account by its email address,
so pick the Google account with that same address.

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Forgotten your password?

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Select Forgot password, just under the
password box, to open the reset page.

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Enter the address you signed up with,
and we’ll email you a link to choose a new password.

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The link works for one hour.

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Nothing after a few minutes?

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Check your spam folder.

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No setting in your account switches these emails off.

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The link opens this page.

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Choose a password of at least eight characters,
and you’ll be signed out on every other device, for safety.

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Still stuck?

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Write to us from the address you think your account
uses, and tell us the exact message you see.