WEBVTT - Audio will not play — Mandarin Temple guide

1
00:00:00.600 --> 00:00:04.347
Hi, I’m Jason, Mandarin Temple’s AI tutor.

2
00:00:04.387 --> 00:00:10.070
If audio won’t play, here’s what to try,
in the order that usually fixes it.

3
00:00:12.133 --> 00:00:15.224
Every line in a lesson’s dialogue has a play button.

4
00:00:15.264 --> 00:00:21.043
Select one, and the ring beside it
fills once the line has played through.

5
00:00:21.700 --> 00:00:27.410
If a button seems to do nothing, click anywhere
on the page first, then press play again.

6
00:00:27.500 --> 00:00:30.610
Browsers block sound until you do.

7
00:00:31.167 --> 00:00:36.994
Next, check your device and browser,
outside this page: the volume,

8
00:00:37.034 --> 00:00:42.797
an iPhone’s silent switch,
a muted tab, and Bluetooth headphones.

9
00:00:43.233 --> 00:00:47.343
If it worked earlier and has stopped, reload the page.

10
00:00:47.473 --> 00:00:51.983
A recording that failed to load is skipped until you do.

11
00:00:52.433 --> 00:00:56.046
The Sound effects switch in your
account doesn’t affect lesson audio.

12
00:00:56.086 --> 00:01:01.183
It only covers clicks, and the
cues for answers, streaks and XP.

13
00:01:01.633 --> 00:01:05.300
Playing lesson audio never uses your AI credits,

14
00:01:05.340 --> 00:01:09.743
so an empty balance is never the reason a lesson goes quiet.

15
00:01:10.200 --> 00:01:11.720
Still nothing?

16
00:01:11.760 --> 00:01:13.653
Try another browser or device.

17
00:01:13.693 --> 00:01:18.310
If it plays there, the first browser’s
settings are the place to look.

18
00:01:19.467 --> 00:01:24.451
If none of that works, tell us the page,
your browser and what you’ve tried.

19
00:01:24.491 --> 00:01:28.377
That turns a report into something we can fix.